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Importance of Personal Communication in a Technical World

Technology has improved our lives in a multitude of ways, but some days it seems that it's created as many headaches as it's cured.

A mix-up with a meeting room booking today brought home the importance of personal communication. A local resort and conference center catering manager sent me a nasty-gram canceling my room reservation because I had not responded to an email he sent 3 days previously.

I had an email glitch recently, and as a consequence I had not seen the email in question.

A simple phone call asking me if I had received the email would have gotten him the information he wanted, and prevented the panic caused by the room cancellation. I would have been grateful for the call. Instead, even though the problem was resolved, I'm left with a negative impression of this catering manager and this resort.

Technology provides some wonderful tools, but they can't completely replace actual conversations. When in doubt, pick up the phone.

Shelly's Blog Archive

 

 

 

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